How to Book Your Trip
To reserve
your place on an O.R.E. river adventure:
First, decide on
a preferred river. (Our
River
and Trip Descriptions and
River Comparison
Chart can help in this regard. Or give us a call - we'll be happy to discuss
the options with you.)
Second, decide on a preferred launch date, and perhaps a second choice. (See
our 2009 Schedule page, or call our office to inquire
about trip availability.)
Next, review our Terms of Sale (found
below) to familiarize yourself with our deposit, cancellation, and refund
policies. Please
note that you will be required to sign a Participant
Agreement. You may download a copy of this Agreement if you wish to
review its content before reserving your river trip. We will send you a copy
when we confirm your reservation.
(Download Agreement for:
1/2 to 2 day trips
-- 3 to 5 day trips)
Finally, click on the
Reservation Request
button (below) to enter O.R.E.'s secure on-line reservation system.
(For information
about the safety and security of our on-line reservation system please see
transaction security, below.) Or if you prefer you can simply call us at 503-632-6836 or toll-free at 1-800-827-1358. 
Deposit
and final payment requirements - To confirm a
reservation you will need to submit a deposit, payable by check or credit card.
Required deposits are $35.00 per person for one-day trips, $70.00 per person for
two-day trips, and $100.00 per person for trips three days or longer. Most
half
day tips require payment in full at time of reservation.
Final
payment is due 6 weeks prior to your trip for multi-day trips and 3 weeks prior
for day trips. Reservations made within 6 weeks (or 3 weeks) of launch date
require payment in full at the time your reservation is placed.
Cancellations
and Refunds - Please notify us as soon as possible if you find it necessary
to cancel your trip. Because we lose the ability to sell reserved spaces to
other individuals or groups, we strictly adhere to the following policies:
If you cancel before
your final payment is due we offer you two options: (1) A
refund of your deposit less a $25 per person cancellation fee ($50 for
trips 3 days or longer)*, or
(2) Credit towards an O.R.E. trip in the
ongoing season less a $25 per reservation transfer fee.
(In either case you will receive a full refund
for any amount paid above the trip deposit.) Please note that cancellation fees
apply to cancellation of the entire reservation as well as to partial
cancellations (for instance, reduction in your party size from six to five).
*
Rogue lodge and camp/lodge trips may incur additional
cancellation fees if levied by one or more lodges.
No credits or refunds will be issued if you cancel after the date by which
your final payment is due.
By the way, our trips run as scheduled even
when it rains.
If we
cancel a trip - O.R.E.
rarely cancels a trip, but we reserve the right to cancel or reschedule due to
water level fluctuations, insufficient reservations, or other factors beyond our
control. If we cancel we’ll refund your fees in full, but we cannot reimburse
your for other travel expenses you may have incurred.
Transfers
- Prior to the final-payment due date you may change your reservation to another
trip within the ongoing season. You will be assessed a $25 per reservation transfer
fee. Transfer is subject
to availability, but we will make every effort to honor your request.
Responsibility
- O.R.E.'s safety record is excellent. But running rivers, like other outdoor
activities, involves an element of risk. These risks are described in our
Acknowledgment of Risk Agreement, which you will be required to sign. Your
signature on this form will be taken as an expression of your willingness to
assume personal responsibility for risks that may be encountered on the trip.
Please note the terms of our license - as well common sense - lead us to insist
that while on an O.R.E. trip you refrain from consuming alcohol while on the
water, and at lunch. (We do however allow the consumption of alcohol
while in camp on our multi-day trips.)
Travel
Insurance - We recommend that you protect yourself and
your equipment with the purchase of short-term travel insurance. A variety of
coverage options are available. Trip
Cancellation insurance protects you against loss of payments you’ve made
for travel and lodging, as well as the river trip itself, should you be forced
to cancel your trip for a variety of reasons. Baggage insurance includes coverage for damage or loss of baggage
and personal items that you bring on the trip. Medical Evacuation insurance pays for emergency transportation to a
medical facility (this is an important coverage that your personal medical
policy may not include). If you'd like more information please request a Travel
Insurance brochure from our office.
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Transaction Security
When you click on the Reservation Request
button above you enter the portion of our web site that is protected by SSL
security software. From then on, all communications from your computer to our
server are fully encrypted and cannot be read by anyone else. When you've
finished filling out the request form, your information is transmitted directly
to our reservations staff. During this second step all sensitive information
(especially your credit card information) is encrypted and can only be decoded
by our staff. After arrival in our office your information is decoded and then
password protected.
Your credit card
information is deleted once your account is compete and
your river trip has been run.
You say you'd still prefer not to use your credit
card over the Internet? No problem. Just click on the Reservation Request
button above, and indicate in the space provided that instead of submitting your
card number at this time, you'd prefer that we contact you to arrange for
payment.
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